Last updated: June 20, 2026
We want learners to choose courses with confidence. This policy explains when a course purchase may be eligible for a refund and how to request one.
1
Eligibility
- Submit your request within 7 calendar days of purchase.
- Your request may be eligible when you have not completed more than 10% of the course content and the course has not been substantially consumed.
- Eligibility is assessed from the purchase, enrolment, and learning activity recorded on your account.
2
When refunds are not available
- After more than 7 calendar days from purchase, or after substantial course use, completion, certificate issuance, or downloadable-material use.
- For promotional, bundled, discounted, or special-offer purchases that are clearly stated to be non-refundable.
- For payment-provider charges, mobile wallet fees, bank charges, account sharing, or violations of our Terms of Service.
3
Request, review, and payment
- Contact support from the email address or mobile number associated with your account. Include your name, registered contact details, course name, purchase date, payment reference, and reason for the request.
- We normally review complete requests within 7 business days. Approval is not automatic.
- If approved, we return the refund to the original payment method where possible. Processing after approval may take 7–10 business days and can vary by payment provider.